PRIVACY POLICY
Urban Raga Music School
Last updated: January 2026
Urban Raga Music School (“Urban Raga”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of students, parents, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website www.urbanraga.com, contact us, or enrol in our programs.
By accessing or using our website, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you fill out enquiry forms, admission forms, or contact us, we may collect:
• Name of student and/or parent
• Phone number
• Email address
• Age of student
• City and preferred branch
• Instrument or course of interest
b) Payment Information
Payments are processed via secure third-party gateways (such as Razorpay, Cashfree, Stripe, etc.). We do not store your credit/debit card details, UPI IDs, or banking information on our servers.
c) Technical Data
When you visit our website:
• IP address
• Browser type
• Device type
• Pages visited
• Date & time of access
This helps us improve website performance and security.
2. How We Use Your Information
We use your data to:
• Process enquiries and admissions
• Communicate about classes, schedules, fees, and events
• Provide online and offline music education services
• Send important notifications, updates, and newsletters
• Improve our services, website, and student experience
• Meet legal and regulatory requirements
We do not sell or rent your personal data to anyone.
3. Use of Photos, Videos & Performances
Urban Raga may capture photos, audio recordings, and videos during:
• Classes
• Recitals
• Concerts
• Events
• Online sessions
These may be used for:
• Student portfolios
• Website
• Social media
• Marketing and promotional materials
If you do not wish your child’s image to be used, you may inform us in writing at info@urbanraga.com.
4. Cookies & Tracking Technologies
Our website may use cookies and tracking tools (such as Google Analytics and Facebook Pixel) to:
• Understand visitor behavior
• Improve marketing and user experience
• Measure website performance
You can disable cookies through your browser settings.
5. Data Storage & Security
We take data protection seriously and use:
• Secure servers
• Password-protected systems
• Limited staff access
• Encrypted payment gateways
While no system is 100% secure, we follow industry-standard safeguards to protect your information.
6. Sharing of Information
We may share data only with:
• Our teachers and coordinators (only what is necessary)
• Payment gateway providers
• IT and CRM service providers
• Government or legal authorities when required by law
We never sell your personal information to third parties.
7. Children’s Privacy
Urban Raga works primarily with children. We collect student data only through parents or guardians. We do not knowingly collect information directly from children without parental consent.
8. Your Rights
You have the right to:
• Request access to your data
• Request correction of incorrect information
• Request deletion of your data (subject to legal and academic record requirements)
You can email us at info@urbanraga.com to make such requests.
9. Third-Party Links
Our website may contain links to YouTube, Instagram, payment portals, or other platforms. Urban Raga is not responsible for the privacy practices of those websites.
10. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on www.urbanraga.com.
11. Contact Us
For any privacy-related concerns, please contact:
Urban Raga Music School
Bengaluru, Karnataka, India
Website: https://www.urbanraga.com
Email: info@urbanraga.com
Terms and Conditions
Urban Raga Music School
Last updated: January 2026
These Terms and Conditions govern your use of www.urbanraga.com and all services provided by Urban Raga Music School (“Urban Raga”, “we”, “our”, or “us”). By accessing our website, enrolling in our classes, or using any of our services, you agree to these terms.
1. About Urban Raga
Urban Raga Music School is a private music education institution operating in Bengaluru, India and other locations, offering instruction in:
• Piano & Keyboard
• Guitar
• Vocal (Indian & Western)
• Violin
• Drums
• Music Theory & Performance through physical classes, online classes, workshops, and events.
2. Eligibility
Enrollment is open to all ages. For students under 18 years, a parent or legal guardian must provide consent and accept these Terms on their behalf.
3. Enrollment & Admission
• Admission is confirmed only after:
• Completion of registration
• Payment of applicable fees
• Urban Raga reserves the right to refuse admission based on availability, suitability, or behavioural concerns.
4. Fees & Payments
• All fees must be paid in advance unless otherwise agreed in writing.
• Fees are non-transferable between students.
• Fees are charged on a monthly, term, or course basis.
• Payment delays may result in suspension of classes.
Urban Raga uses secure third-party payment gateways and is not responsible for banking or gateway errors.
5. Refund & Cancellation
• Fees once paid are non-refundable, except in special cases approved by management.
• Missed classes by students are not refundable.
• Make-up classes may be offered at Urban Raga’s discretion but are not guaranteed.
6. Class Scheduling & Attendance
• Class schedules are assigned based on teacher and studio availability.
• Urban Raga may reschedule classes due to:
• Teacher unavailability
• Technical issues
• Public holidays
• Events or examinations
• Students are expected to attend regularly and punctually.
7. Online Classes
For online lessons:
• Students must have a stable internet connection.
• Urban Raga is not responsible for connectivity or device issues on the student’s side.
• Sessions may be recorded for quality and training purposes.
8. Student Conduct
Students are expected to:
• Respect teachers, staff, and fellow students
• Follow school discipline and etiquette
• Maintain proper behavior in class
Urban Raga reserves the right to suspend or terminate enrollment for misconduct without refund.
9. Intellectual Property
All learning materials, recordings, videos, lesson plans, and content provided by Urban Raga are its intellectual property and may not be copied, shared, or resold without written permission.
10. Media Consent
Urban Raga may use student photos, videos, and performance recordings for:
• Website
• Social media
• Marketing
• Event promotion
If you do not wish to allow this, you must notify us in writing.
11. Limitation of Liability
Urban Raga is not liable for:
• Injuries during classes or events
• Loss of personal belongings
• Internet or technical disruptions
• Indirect or consequential damages
Students participate in activities at their own risk.
12. Termination of Services
Urban Raga may suspend or terminate services if:
• Fees are not paid
• Rules are violated
• Conduct is disruptive
No refund shall be due in such cases.
13. Website Use
Users agree not to:
• Misuse the website
• Upload harmful or false content
• Attempt hacking or unauthorized access
14. Governing Law
These Terms are governed by the laws of India, and disputes shall fall under the jurisdiction of Bengaluru courts.
15. Changes to Terms
Urban Raga may modify these Terms at any time. Updated versions will be published on www.urbanraga.com.
16. Contact
Urban Raga Music School
Bengaluru, Karnataka, India
Website: https://www.urbanraga.com
Email: info@urbanraga.com